I ordered five Kufi caps, which were packed tightly together in a single box, causing their shape to become distorted. Apart from one Kufi cap, the material quality of the other four caps was clearly substandard.
I visited the Lahore outlet to exchange the caps, and to my disappointment, I found the exact same articles available there in much better quality. This gives the impression that the quality of products delivered through online orders is different from what is available at the outlets—a clear example of double standards.
I also requested the outlet staff to pack the caps in separate boxes, but they refused and simply put them in a shopper bag. Considering that I had made a purchase worth around PKR 6,000–7,000, I expected at least proper packaging and individual boxes for the caps.
Overall, this experience was extremely disappointing. Based on this experience, I will not be shopping from here again.
