I’m really disappointed with my experience. The abaya they sent was a different colour from the scarf, even though they were supposed to match.
What made the experience worse was their customer service. They kept asking me for the invoice, then the QR number, and then pictures of the tag before finally acknowledging that the mistake was from their side.
Despite this, I was told that I would have to pay the delivery charges. I already paid Rs. 350 for the original delivery, and now I have to pay another Rs. 350 to return it and then another Rs. 350 when the exchanged item is delivered. So I’m being charged delivery fees multiple times for a mistake that was not mine.
If the wrong item/colour is sent by the seller, the customer should not have to bear the return and exchange delivery costs. Very disappointing experience and definitely something they need to improve in their quality control and customer service.